FAQ

Your order is expected to arrive within 7-12 business days after it is placed.

This timeframe includes order processing, supplier fulfillment, carrier handoff, and final delivery.

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, holidays, or peak shipping periods.

We accept major credit cards and other payment methods available at checkout. Available payment options may vary depending on your location and device.

Your payment will be charged once your order is placed successfully. All payments are processed through Shopify’s secure checkout system, and GleamHer does not store your full credit card information.

If your payment is declined, please check that your card details are correct, your billing information matches your payment method, and your bank or payment provider has approved the transaction.

Product prices do not include customs duties, import taxes, or local fees that may be charged by the destination country. If such charges apply, they are the responsibility of the customer.Payment Methods
We accept major credit cards and any additional payment methods shown at checkout. Available options may vary by location and device.

Secure Checkout
Payments are processed securely through Shopify. GleamHer does not store your full credit card details. Your payment is charged after the order is successfully placed.

Taxes, Duties & Currency
Prices, applicable taxes and duties are displayed at checkout based on your shipping destination. If any import charges are not collected at checkout, they may be payable to the carrier or local customs authority upon delivery. Your bank or payment provider may also apply currency-conversion or international transaction fees.

Payment Issues
If your payment is declined, please confirm that your card and billing details are correct and contact your bank or payment provider if needed.

30-Day Return Guarantee
You may return unworn, undamaged, non-custom jewelry within 30 days of delivery for a full refund. 

Free Exchanges
We offer free size exchanges, stone color swaps, and style upgrades (only pay the difference in price and actual shipping fees) within 30 days of delivery.

Fast & Easy Refunds
Refunds are issued within 3–5 business days after our team inspects your returned jewelry for quality and authenticity.

What Is Non-Refundable
To protect customers and prevent fraud, the following items cannot be returned:
1- Custom-made or engraved items
2- Items that show wear, resizing attempts, or damage
3- Items missing stones or parts30-Day Return Guarantee
You may return unworn, unused, undamaged, non-custom jewelry within 30 days of delivery for an eligible refund or exchange.

Exchanges
Size exchanges, stone color swaps and style upgrades may be requested within 30 days of delivery. Customers are responsible for any difference in price and applicable shipping fees.

Return Requirements
Returned jewelry must be in its original, unworn and unused condition. Any accessories, certificates, tags or promotional gifts supplied with the order must be included. Original product packaging is encouraged but not required. Please package the item securely to prevent damage during return shipping.

Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and clear photos or videos. Please do not return the item until our team provides instructions. Depending on the circumstances, we may offer a replacement, refund or another appropriate solution.

Refund Timing
Eligible refunds are issued within 3–5 business days after our team receives and inspects the returned item. Your bank or payment provider may need additional time to post the refund.

Non-Refundable Items
Custom-made or engraved items, items showing wear or alteration, and items missing stones, parts, accessories, certificates, tags or promotional gifts cannot be returned.

To start a return or exchange, email support@gleamher.com with your order number and the item you need help with.

Keep your jewelry away from water, perfume, lotions, sweat, and harsh chemicals. Store each piece separately in a dry place when not in use.

Occasional brief contact with water, such as hand washing or light rain, is generally fine. To help preserve the finish and shine, avoid prolonged soaking and remove your jewelry before swimming, showering, exercising or sleeping.

Keep each piece away from perfume, lotion, cleaning products and harsh chemicals. After wearing, gently wipe it with a soft, dry cloth and store it separately in a dry pouch or jewelry box to reduce scratches and oxidation.

Natural crystal, pearl, shell, wood, and stone pieces may vary in size, shape, grain, and color. Minor inclusions, veining, or surface texture are natural characteristics and are not considered defects.