Refund Policy

We want you to feel confident about your GleamHer order. If something is not right, please contact us and we will help review the best solution.

✓ 30-Day Return Guarantee

You may return unworn, undamaged, non-custom jewelry within 30 days of delivery for a full refund.

✓ Free Exchanges

We offer free size exchanges, stone color swaps, and style upgrades within 30 days of delivery. Customers are responsible only for any difference in price and applicable shipping fees.

✓ Fast & Easy Refunds

Refunds are issued within 3–5 business days after our team inspects your returned jewelry for quality and authenticity.

✓ What Is Non-Refundable

To protect customers and prevent fraud, the following items cannot be returned:

1- Custom-made or engraved items

2- Items that show wear, resizing attempts, or damage caused after delivery

3- Items missing stones, parts, accessories, certificates, tags, or promotional gifts originally supplied with the order

✓ Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and clear photos or videos. Please do not return the item until our team provides instructions. Depending on the circumstances, we may offer a replacement, refund or another appropriate solution.

✓ Shipping

1- Outbound shipping is non-refundable.

2- Return shipping labels are available upon request if you received an item that is materially different from what was advertised on our website.

✓ Return Requirements

To qualify for a refund:

1- Jewelry must be in its original, unworn and unused condition

2- Any accessories, certificates, tags, or promotional gifts supplied with the order must be included

3- Original product packaging is encouraged but not required

4- Product numbers and hallmarks must match the order

5- The item must not have been altered by any jeweler

6- The item must be securely packaged to prevent damage during return shipping

✓ How to Start a Return

Email: support@gleamher.com
Please include your order number and the item you wish to return. Our team will guide you through the next steps.

We’re here to help make the process simple and stress-free.