Shipping Policy

We currently offer free tracked international shipping to eligible shipping destinations.

Available Shipping Destinations

We currently ship to the following markets:

• United States

• United Kingdom

• Canada

• Australia

• Germany

• France

• Italy

• Spain

• Netherlands

• Belgium

• Austria

• Poland

• Sweden

• Denmark

Available shipping destinations may vary by region, address and carrier service coverage and will be shown at checkout. If your country, region or address is not available at checkout, we are not currently able to ship to that destination.

Areas We Cannot Ship To

We do not ship to carrier-classified remote areas, restricted areas or non-serviceable areas. This includes, but is not limited to:

• Any country or region not listed under Available Shipping Destinations.

• United Kingdom military addresses, overseas territories and offshore islands, including but not limited to the British Indian Ocean Territory, British Virgin Islands, Guernsey and Jersey.

• European dependent territories, overseas territories, offshore islands or other non-mainland regions where carrier delivery service is not available.

• United States remote, territory or military-address areas classified by the carrier as remote or restricted, including but not limited to Alaska, Hawaii, Puerto Rico, Guam and APO/FPO/DPO addresses.

• Australia remote or non-serviceable postal areas classified by the carrier.

• Amazon warehouse addresses, freight forwarder addresses or other warehouse/fulfillment-center addresses where the carrier does not accept delivery.

• Any address that the carrier cannot service due to postal code, region, customs, address type or local delivery restrictions.

Shipping Rates

We currently offer free shipping to available shipping destinations listed above.

If an address is not available at checkout, we are not currently able to ship to that destination.

Estimated Delivery Time

Most orders to available destinations are expected to arrive within 7-12 business days after the order is placed.

This estimated timeframe includes order processing, fulfillment preparation, carrier handoff and final delivery.

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, holidays, peak shipping periods, remote-area handling, address issues or other factors outside our control.

Tracking

Once your order has shipped, you will receive a tracking number by email. Tracking updates may take 24-48 hours to appear after the package is first processed by the carrier.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete addresses.

If your address is located in a carrier-classified remote, restricted or non-serviceable area, we may be unable to ship your order even if the country is listed as an available shipping destination.

If you notice an address mistake after placing your order, please contact us as soon as possible. We will do our best to help, but address changes are not guaranteed once an order has started processing.

Failed Delivery, Refused Packages and Unclaimed Packages

If a package cannot be delivered because of an incorrect address, refusal, missed delivery attempt, failure to collect the package or an address that is not serviceable by the carrier, the customer may be responsible for any additional shipping, return, reshipping or handling costs.

Customs, Duties and Taxes

Applicable taxes may be calculated at checkout depending on your shipping location.

For international orders, customers may be responsible for customs duties or import fees required by local authorities.

Delayed Packages

If your order appears delayed or tracking has not updated for several days, please contact us at support@gleamher.com with your order number. We will help check the shipment status with the carrier.

If we are unable to ship an order within the expected timeframe, we will contact you with an update and help review the available options.

Lost, Damaged or Incorrect Packages

If your package appears lost, arrives damaged or you receive the wrong item, please contact us at support@gleamher.com with your order number and clear photos where applicable. We will review the issue and help with the next steps according to our Refund Policy.

Contact

For shipping questions, please contact support@gleamher.com.